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Leverage the Power of Data to Keep Interfaces Running
Zen Insight Integration Monitor provides in-depth instance and channel level alerting, monitoring and a modern Dashboard of all of your self hosted channels and instances from one centralized location. And you configure what you want to be alerted on, and how you want to be alerted.
Bonus for Zen's Gemini Integration Platform clients, this solution is included!
Why Zen Insight?
There is simply no better way to monitor your healthcare integrations than Zen Insight. Here's why:
Enable Proactive User Configurable Alerting
No more manually logging into your MC-based Integration Engine to hunt down issues, or worse, hearing about an issue from a data sharing partner first. With Zen Insight v.3, channel alerts are automatically sent outbound to your team based on real-time server, instance or channel behavior.
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Use the Power of Expected Behavior
Different channels have different characteristics. Using the power of statistics, Zen Insight can identify events that are different from a channel's "normal" behavior — your team stays focused on issues that are statistically significant.
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Avoid Alert Fatigue
No more "one email per alert" scenarios that add up to alert fatigue. With Zen Insight, alert reports can be batched so you get a summary of channel issues based on your preferred reporting interval.
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Send Alerts into your own Monitoring Workflows
Create your own custom destinations and sending rules so that Zen Insight alerts align with your existing monitoring systems. (Slack, email, Webhooks, MC Channel etc.)
Global Alerts are Always On by Default
No more having to enable alerting one channel at a time, running the risk of missing this crucial step to robust monitoring of your channels. Zen Insight global alerts are on by default for any new channels, while offering the option to turn off monitoring for individual channels or instances when needed via custom alerts
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Provides Unified Dashboard View
Zen Insight provides access to a unified dashboard for all your integration instances, wherever they are located, providing a historical view of channel performance, including channel alert history all in one place.
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Custom Alerts and Alert Tuning
Build your own custom alerts with your target scope. And as you use Zen Insight over time, and begin identifying and resolving issues, you may choose to make your alerts more or less sensitive. User configurable alert settings put you in charge.
Ready to give Zen Insight a test drive?
Talk to an interoperability expert now!
Three Ways Zen Insight Powers Effective Alerting and Monitoring
- Automated Alert generation Based on real time channel behavior such as error rates, queuing, message volumes and statistically significant channel metric changes.
- Batched Alerts Sent to your designated team, at your desired intervals, to your desired destination endpoint. Alerts are triggered on tracked metrics and alert thresholds are adjustable upon request to the specific needs of your channels & instances. When selected as an option, alert reports provide a (batched) list of alerts; reducing the possibility of alert fatigue.
- A Unified Insight Dashboard That provides a single point of access to your full inventory of instances, and key historical metrics at both the Mirth® Connect instance and channel level. This important context makes it easier to investigate received alerts or perform an analysis of your channels and instances so you can see what was happening a day ago, a week ago, or a month ago.
Need more helpful Mirth® Connect resources? Visit our Mirth® Connect Resource Center
Zen Insight Dashboard Examples
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Drill Down to Detailed Message Processing Timeline View
When troubleshooting an issue, quickly dive into the details you need to spot when problems started emerging and concurrent channel loads.
Alert History and Trends
Track historical alert activity and identify patterns over time. Gain insights into recurring issues, response performance, and overall system trends.
Zen Insight FAQs
Insight supports any Mirth based interface engine such as Mirth® Connect, Open Integration Engine, Bridgelink and others.
No. However, for those clients looking to move to a hosted and managed integration service offering, Zen Insight works seamlessly with our Gemini Integration Platform.
Typically, we can have Zen Insight live in less than an hour! Simply follow our easy-to-understand directions to install the Insight channel, provide us with your Dashboard users, and you are ready to go. It's as simple as that!
Yes — Zen Insight clients will usually desire alert adjustments to tune the alerts over time to best meet your specific environment. Custom alerts, such as flagging channels with "no data for X period" can also be requested.
Want additional help getting Monitoring and Alerting just the way you want it? Additional Zen Insight services are available for purchase whenever you need them.