Consent Preferences

Karen Fleites

Zen needed a marketing leader who brings clarity, momentum, and positive energy to our marketing; we found it in Karen. With over 20 years of experience in healthcare and with globally recognized payers and technology companies, Karen builds brand authority and scalable demand engines that accelerate growth. At Zen, Karen shapes the company’s market narrative by leveraging Zen’s thought leadership and deep knowledge in healthcare interoperability.

Jerome Chen

With over a decade of engineering and client services expertise, Jerome leads a dedicated team of healthcare interoperability engineers and interface developers. His expertise lies in bridging the gap between healthcare systems, ensuring seamless data exchange, and driving innovation in the field of medical data interoperability.

Derek Wayland, CISSP

CISSP certified, Derek brings a security first approach to his role as Vice President of IT & Security for Zen. He brings more than 15 years of IT & Security expertise, focusing on healthcare interoperability. Derek plays a key role in building and designing Zen’s modern scalable hosted solutions while achieving and maintaining Zen’s HITRUST CSF r2 certification for the Gemini Platform.

Michael Bedell

With degrees from the University of Colorado Boulder in operations and information management, Michael has shared joint responsibility with the CEO for the company’s financial and operational performance. As one of Zen’s first employees, he is passionate about creating a culture that upholds Zen’s key principles, and active in developing the guidelines and policies that will continue to enable Zen’s success as a market-leading interoperability platform.

Marilee Benson

Bringing boundless of positive energy to everything she takes on, Marilee is passionate about leveraging technology to improve the lives of and health outcomes for patients. Marilee has 30+ years of experience in the healthcare information technology sector. She plays an active leadership role in the healthcare interoperability community, currently serving on the Carequality Advisory Board. This industry expertise is invaluable for Zen clients seeking to keep up with a complex set of interoperability requirements.

Jim Benson

Jim has a passion for helping people solve challenging problems in healthcare technology, and a talent for building mission oriented teams with hard to find subject matter expertise. Jim’s achievement portfolio is nothing short of impressive with 30+ years of entrepreneurship, financial, and executive experience. Jim’s leadership ensures the Zen Team is laser focused on positive outcomes; both for clients and employees.

ZEN multiple curves 3
Zen Insight Integration Engine Monitoring and Alerting

Get Full Visibility Into Your Mirth®, OIE or BridgeLink Integration Environment

Monitor Mirth-based* instances, channels, connectors, and alerts from one dashboard.

Configure what YOU want to know, and receive proactive notifications before problems become outages.

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*Supports Mirth Connect®, Open Integration Engine (OIE), BridgeLink and similar Mirth-based integration engines.

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Sign up for a fully featured 14-day free trial. See your integration environment with greater visibility within minutes.
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Insight Pricing, Features and Options

Choose Your Plan

Find the right level of visibility for your environment.
Basic
$49 / Month
Basic Integration Engine Monitoring & Alerting
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Includes
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Cross-Instance Channel Locator
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Standard Alert Rules
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Email Alerts
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Time Series Charts
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24-hour lookback window
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7-day alert history retention
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Capacity Expandable
Essential
$199 / Month
Adds Custom Rules & Custom SMTP email support
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Everything in Basic, plus
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Custom Alert Rules — Channel Level
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Custom SMTP email support
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7-day lookback window
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30-day alert history retention
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CSV History Export
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Manager or Viewer seats
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Capacity Expandable
Professional
$399 / Month
Adds Source & Destination Connector alerts, Slack & Teams, Webhook Support
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Everything in Essential, plus
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Custom Alert Rules — Connector Level (Source & Destination)
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Slack & Teams Alert Routing
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Webhook Alert Routing
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Executive Operations Report Scheduling
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14-day lookback window
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90-day alert history retention
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Capacity Expandable
Enterprise
$549 / Month
Adds Economical Scale & Bulk Expansion Packs
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Everything in Pro, plus
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Bulk Channel Expansion Pack
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Bulk Custom Rule Expansion Pack
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30-day lookback window
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6-month alert history retention
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MSP / Multi-Organization Management
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Manager or Viewer seats
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Capacity Expandable
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Features Basic Essential Professional Enterprise Custom
Cross-Instance Channel Locator Included Included Included Included Included
Standard Alert Rules Included Included Included Included Included
Custom Alert Rules - Channel Level - Included Included Included Included
Custom Alert Rules - Connector Level (Source & Destination) - - Included Included Included
Lookback Window 24 Hours7 Days14 Days30 DaysNegotiable
Notification Endpoint Types 1 TypeMultipleMultipleMultipleMultiple
Email Alerts Included Included Included Included Included
Custom SMTP Email Support - Included Included Included Included
Slack / Teams Alert Routing - - Included Included Included
Webhook Alert Routing - - Included Included Included
Executive Operations Report Scheduling - - Included Included Included
Seat Types Manager (only)Manager or ViewerManager or ViewerManager or ViewerManager or Viewer
Alert History Retention 7 Days30 Days90 Days6 MonthsNegotiable
Time Series Charts Included Included Included Included Included
CSV History Export - Included Included Included Included
MSP / Multi-Organization Management - - - - Included

Native Capacity (Expandable)

Native Capacity (Expandable) Basic Essential Professional Enterprise Custom
Integration Engine Instance(s) 1235Negotiated
Channels Supported (Native Max) 2050100200Negotiated
Active Custom Rules N/A51530Negotiated
User Seat - Base Capacity 1235Negotiated

Capacity Expansion

Need more capacity? Expansion packs let you scale without changing plans.

Standard Expansion Packs

Available at Basic and up, unless noted
Pack Effect Price
Instance Pack +1 Integration Engine Instance $100/mo
Channel Pack +25 Channels $50/mo
Custom Rule Pack +5 Active Custom Rules $40/mo
User Seat +1 User (Manager or Viewer) $10/mo

Bulk Expansion Packs

Enterprise and Custom tiers only
Pack Effect Price
Bulk Channel Pack +100 Channels $100/mo
Bulk Custom Rule Pack +25 Active Rules $100/mo

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Disclaimer Note:

Mirth® and NextGen® are registered trademarks of NXGN Management, LLC.

Zen Healthcare IT is not affiliated, associated, endorsed by, or in any way officially connected with NextGen Healthcare, Inc.
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